Toshiba Customer Support sucks

Why do com­pa­nies make it so dif­fi­cult to com­mu­ni­cate between the cus­tomer and the per­son actu­ally respon­si­ble for solv­ing the prob­lem. This only pro­motes poor qual­ity and ser­vice deliv­ery, as there are so many peo­ple in the chain the cus­tomer will usu­ally get fed up try­ing to reach the per­son and grudg­ingly accept “That’s all […]