Toshiba Customer Support sucks

Why do companies make it so difficult to communicate between the customer and the person actually responsible for solving the problem.

This only promotes poor quality and service delivery, as there are so many people in the chain the customer will usually get fed up trying to reach the person and grudgingly accept “That’s all he’s going to get”

Only the most stubborn and persistent of customers can actually puncture and break through and force someone to look at the bigger picture and ignore the badly written procedures and processes that have failed in that instance.

Toshiba has yet to solve my problem, I bought a restore disc for my laptop which doesn’t work. Toshiba claims it’s not their problem as it’s from an external supplier.

Here is news for you, when it says “Toshiba retsore disc” purchased from a website called I expect you (Toshiba) to take full responsibility and not to offload it to some supplier. Again goes back to hiding behind multiple layers of “other people”.

I am disappointed with Toshiba and I am stubborn enough to get this matter sorted out.